Care orchestration that connects families and providers
From hiring a caregiver to the last documented visit, Rivana keeps coordinators, agencies, caregivers, and families working from one connected home care software platform.
44 visits · 88.0 hrs · 2 unassigned
| Caregiver | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
| Aisha Patel | 9:00 | 9:00 | 9:00 | 9:00 | 9:00 |
| David Osei | 10:00 | 10:00 | 10:00 | Unassigned | 10:00 |
| Maria Alvarez | 11:00 | 11:00 | 11:00 | 11:00 | 11:00 |
Clients
Caregivers
| Caregiver | Background check | Training | CPR | Credentials |
|---|---|---|---|---|
| Aisha Patel | Complete | Complete | Complete | Complete |
| David Osei | Complete | Complete | Complete | Complete |
| Maria Alvarez | Complete | Complete | Due soon | Complete |
| James Whitfield | Complete | Complete | Complete | Complete |
From the first referral to a paid visit
Intake, onboarding, scheduling, visits, payroll and what the family sees.
Your client's information doesn't travel with them
Home care depends on handoffs. When the details live in a phone call, a text thread, and someone's notebook, the person who needs them next is the one least likely to have them.
- Phone callIntake preferences stay in someone's notes
- Text threadOnly one caregiver ever sees the change
- EmailBuried under everything else that day
- SpreadsheetLast updated by someone who's since left
- Paper noteStays on the kitchen counter
- Scheduling systemKnows the shift, not the client
- One client recordIntake details, preferences, and the care plan live in one place, so nobody has to rebuild them from memory
- Updates that reach peopleChanges route straight to the caregiver, coordinator, or family member who needs them, instead of sitting in an inbox
- Documentation that connectsA caregiver's observation becomes a task with someone's name on it, rather than a note nobody opens again
- Visibility by roleEveryone sees what matters to their role, and nothing that would breach a client's privacy
Hiring runs on the same record
Rivana Recruit moves an applicant from first contact to a first shift — credentials, availability and paperwork attached as they go. An owner or administrator clears the caregiver for visits before the schedule draws from that record. Explore Rivana Recruit →
Home care agency management software, from first inquiry to payroll review
Rivana keeps information moving with the client through every stage, so nothing is re-entered and nothing is lost between departments.
A purpose-built workspace for every role
Each role sees a view built for their work, all of it drawing on the same client record.
See what needs attention before anyone calls about it.
- Prioritized queue of exceptions across every visit
- Assign to a named person with one click
- Full client context without switching screens
The gaps agencies feel first
Each one shows what it's quietly costing you, and what changes when the information reaches the right person. See all eight coordination gaps →
Referral response
Whoever answers first keeps the client.
See what it's costing you →Client onboarding
They signed three weeks ago. Care hasn't started.
See what it's costing you →Scheduling and call-off cover
A 6am call-off shouldn't start a phone tree.
See what it's costing you →Care plans nobody reads
The plan changed. The caregiver didn't hear.
See what it's costing you →Visits you can't prove
Care given, care documented, and the gap between.
See what it's costing you →Payroll from memory
Friday shouldn't be spent reconstructing the week.
See what it's costing you →Expiring credentials
Know before a certification lapses, not after.
See what it's costing you →Families in the dark
The fifth call this week asking if anyone came.
See what it's costing you →Personal care, on one agency record
Rivana supports personal care. Skilled home health, Medicare episodes and clinical discipline workflows are outside its scope.
Personal care
Companionship, daily activities and homemaking.
- Task-based care plans
- One schedule
- Visit timing and documentation
- Family visibility
Private pay
Client records from inquiry through ongoing care.
- Intake and proposals
- Recurring visits
- Invoices from approved visits
- Payroll review estimates
Agency-defined requirements
Your reviewed training list stays yours.
- Training types you require
- Owner or administrator clearance
- Credential expiry alerts
- Checks before scheduling
- Electronic visit verification
- Agency-defined training checks
- Credential expiry alerts
- Audit trail on every record
See Rivana with your own workflows
A 20-minute walkthrough covering intake, care delivery, and family visibility.
Home care software, answered plainly
Home care software is the system an agency runs its operation on: intake, care plans, scheduling, visit verification, caregiver hours, and family communication held in one record. It replaces the spreadsheets, phone lists, and paper notes that otherwise sit between departments and lose information at every handoff.
It carries a client from the first inquiry through to payroll review without re-entry. The intake record becomes the care plan, the care plan builds the schedule, the schedule produces verified visits, and those visits produce payroll hours. One record, updated as the work happens, instead of six systems reconciled after the fact.
Look for connected workspaces on one agency record, visit verification built in rather than bolted alongside, payroll hours derived from visits, credential expiry that blocks an assignment before it is made, and a family view that answers questions without a phone call. Then ask how long setup actually takes.
Rivana supports personal care: companionship, help with daily activities and homemaking. Care Operations, CRM & Intake, Recruit and Automations share the agency record. Rivana does not serve skilled home health, Medicare episodes or clinical discipline workflows. Agencies providing those services need software built for that work.
General scheduling tools optimize for coverage. Home care has to weigh caregiver-client continuity, credential validity, payer authorizations, and travel time between houses, and it has to verify that the visit happened. Those obligations are most of what makes a home care schedule difficult, and general tools have no concept of them.
Weeks, not months. Client and caregiver records import from your current system, schedules are rebuilt from existing recurring visits, and agencies typically run one service line live first while the rest is configured. The longest part is usually gathering credential documents, not the software itself.