Care orchestration that connects families and providers
From the first intake call to the last documented visit, Rivana keeps coordinators, agencies, caregivers, and families working from one connected platform.
Your client's information doesn't travel with them
Home care depends on handoffs. When the details live in a phone call, a text thread, and someone's notebook, the person who needs them next is the one least likely to have them.
- Phone callIntake preferences stay in someone's notes
- Text threadOnly one caregiver ever sees the change
- EmailBuried under everything else that day
- SpreadsheetLast updated by someone who's since left
- Paper noteStays on the kitchen counter
- Scheduling systemKnows the shift, not the client
- One client recordIntake details, preferences, and the care plan live in one place, so nobody has to rebuild them from memory
- Updates that reach peopleChanges route straight to the caregiver, coordinator, or family member who needs them, instead of sitting in an inbox
- Documentation that connectsA caregiver's observation becomes a task with someone's name on it, rather than a note nobody opens again
- Visibility by roleEveryone sees what matters to their role, and nothing that would breach a client's privacy
One connected record, from first inquiry to paid shift
Rivana keeps information moving with the client through every stage, so nothing is re-entered and nothing is lost between departments.
A purpose-built workspace for every role
Each role sees a view built for their work, all of it drawing on the same client record.
See what needs attention before anyone calls about it.
- Prioritized queue of exceptions across every visit
- Assign to a named person with one click
- Full client context without switching screens
The gaps agencies feel first
Each one shows what it's quietly costing you, and what changes when the information reaches the right person. See all eight coordination gaps →
Referral response
Whoever answers first keeps the client.
See what it's costing you →Client onboarding
They signed three weeks ago. Care hasn't started.
See what it's costing you →Scheduling and call-off cover
A 6am call-off shouldn't start a phone tree.
See what it's costing you →Care plans nobody reads
The plan changed. The caregiver didn't hear.
See what it's costing you →Visits you can't prove
Care given, care documented, and the gap between.
See what it's costing you →Payroll from memory
Friday shouldn't be spent reconstructing the week.
See what it's costing you →Expiring credentials
Know before a certification lapses, not after.
See what it's costing you →Families in the dark
The fifth call this week asking if anyone came.
See what it's costing you →Personal care, skilled home health, or both
Rivana adapts to how your agency actually operates, including running both service lines side by side.
Personal care
Non-medical support: companionship, ADLs, and homemaking.
- Per-visit billing
- EVV capture
- Task-based care plans
- Private pay & Medicaid
Skilled home health
Clinical care delivered by licensed disciplines.
- RN / PT / OT disciplines
- Episodes & certification periods
- Documentation gates
- Medicare billing
Both, together
Run both service lines without a second system.
- Shared client record
- Shared caregiver pool
- Separate billing rules
- One operational view
- CMS-compliant EVV
- State labor rules built in
- Credential expiry alerts
- Audit trail on every record
See Rivana with your own workflows
A 20-minute walkthrough covering intake, care delivery, and family visibility.